Formlabs
Technical Support Engineer
Milwaukee, WI +1 · Full-time · Posted Aug 31, 2026
- Location
- Milwaukee, WI
Milwaukee, Wisconsin, United States - Experience
- 1+ years in customer service (contact center, field services), education (early ed teachers), or hardware support.
- Education
- High School degree or equivalent
About the job
Provides customer-facing technical support and education to help Formlabs users resolve hardware and software issues and keep their 3D printers working.
What you'll do
- Handle customer cases by email and phone, responding within published service-level agreements.
- Diagnose technical issues, document customer contacts, and provide guidance and education toward resolution.
- Dispatch replacement parts, hardware, and software, and share customer feedback with internal teams.
What they ask for
- At least 1 year of customer service, education, or hardware support experience.
- High school degree or equivalent.
- Strong written and verbal empathetic communication skills.
Nice to have
- Technical retail, dental, or additive manufacturing experience; STEM degree.
- Fluency in Spanish or French.
Model-written summary · the original posting is authoritative