Formlabs
Technical Support Specialist
Milwaukee, WI +1 · Full-time · Posted Aug 31, 2026
- Location
- Milwaukee, WI
Milwaukee, Wisconsin, United States - Experience
- 1+ years in customer service, education, or hardware support.
- Education
- High School degree or equivalent.
About the job
Provides customer support and education for Formlabs products, diagnosing issues and helping customers keep their printers and machines working.
What you'll do
- Handle customer cases through email and phone, responding within published service-level agreements.
- Document customer contacts, provide technical diagnosis and education, and guide customers toward issue resolution.
- Dispatch replacement parts, hardware, and software, and share customer feedback with internal teams.
What they ask for
- 1+ years of customer service, education, or hardware support experience.
- High School degree or equivalent.
- Strong written and verbal empathetic communication skill.
Nice to have
- Technical retail, dental, or additive manufacturing experience; STEM degree.
- Fluency in Spanish or French.
Model-written summary · the original posting is authoritative