Fortell
Clinic Operations Specialist
$60K–$80K
Palm Beach Gardens, FL · On-site · Full-time · Posted Oct 23, 2026
- Experience
- Ideally 2+ years in customer service, patient support, hospitality, sales, or a related people-centered field.
About the job
Provides non-clinical clinic operations and customer support, guiding prospective and existing customers through scheduling, support, documentation, and product fulfillment.
What you'll do
- Welcome visitors, qualify prospective customers, and schedule appropriate appointments.
- Provide phone and in-person customer support, including empathetic technology assistance.
- Maintain customer records and handle clinic operations such as preparing products and shipping replacement parts.
What they ask for
- Excellent written and verbal communication with a warm, empathetic style.
- Ability to de-escalate customer concerns and resolve challenges positively.
- Strong organization and reliability, with a bias for action.
- Proficiency with support software and general technology troubleshooting.
Nice to have
- Experience with Salesforce or a similar CRM.
- Ideally, experience in healthcare or another people-centered field.
Pay
$60K – $80K (base salary)
Tools
Salesforce, Intercom
Model-written summary · the original posting is authoritative