Fortell
Product Specialist - Weekend and west coast hours
$60K–$75K
New York · Remote · Full-time · Posted Sep 30, 2026
- Experience
- Ideally 2+ years in operations, customer service, or sales in healthcare or a related field.
About the job
Supports customers throughout the hearing-aid journey by educating them, resolving issues, troubleshooting devices, and helping improve conversion, retention, and satisfaction.
What you'll do
- Conduct intake calls, explain products and services, and help qualified leads schedule appointments.
- Resolve customer concerns and provide Bluetooth, iPhone, Zoom, remote-care, and product troubleshooting support.
- Document customer interactions and collaborate on improvements to products and customer experience.
What they ask for
- Strong written and verbal communication, empathy, and ability to de-escalate concerns.
- Strong organizational skills and ability to manage multiple customer interactions.
- Proficiency with support software and general technology troubleshooting.
- Ability to work weekends and the listed schedule: Tuesday–Saturday or Sunday–Thursday, 9 am–6 pm PST.
Nice to have
- 2+ years of experience in operations, customer service, or sales in healthcare or a related field is described as ideal.
- Experience with Salesforce or a similar CRM.
Pay
$60K – $75K (base salary)
Tools
Bluetooth, iPhone, Zoom, Salesforce, Intercom
Model-written summary · the original posting is authoritative