Fortinet
Network Support (New Grads 2026)
Atlanta, GA · On-site · Entry level · Full-time · Posted Jul 21, 2026
- Experience
- 0–3 years in a technical support or system administration role in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering, or related field, or an equivalent combination of training and experience is desirable.
About the job
Provides technical support and escalation for Fortinet customers and partners by troubleshooting products, especially FortiGate, and working with QA and development to reproduce and resolve issues.
What you'll do
- Troubleshoot Fortinet products, analyze customer configurations and systems, and recommend corrective actions.
- Reproduce customer environments in a lab to isolate and solve problems, coordinating with QA and development on solutions and improvements.
- Manage technical cases, escalations, customer communications, and education through case closure.
What they ask for
- Knowledge of Windows, OSX, and Unix/Linux operating systems.
- Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, or virus scanning.
- Strong troubleshooting and problem-solving skills; ability to work in the office 4 days a week.
Nice to have
- Past call center experience, preferably supporting data networking or security products.
- KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, IDS/IPS, VPN, KCS®
AI focus
Past experience using AI tools to improve day-to-day activities; the team also leverages AI to solve complex technical challenges.
Model-written summary · the original posting is authoritative