Fortinet
Project Manager
$136K–$166K
Sunnyvale, CA · Hybrid · Manager · Full-time · Posted May 13, 2026
- Experience
- Previous experience required; no number of years stated.
- Education
- Bachelor’s degree in computer science, Engineering, or related technical discipline.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Manages customer escalations and coordinates pre-sales feature development and post-sales issue resolution with R&D, Customer Support, and Sales through solution delivery.
What you'll do
- Manage field escalations and assess customer feature requests and issues.
- Coordinate work across R&D, Customer Support, and Sales, tracking projects until solutions are delivered.
- Judge urgency, case severity, and business impact when responding to field requests.
What they ask for
- Previous experience in project management, technical support, software development, or QA.
- Bachelor’s degree in computer science, Engineering, or a related technical discipline.
- Experience handling complex customer escalations and working closely with sales and support engineers.
- Knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, or Antispam.
Pay
$136,000-$166,000 USD base salary
Tools
TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering
AI focus
The team leverages AI to solve complex technical challenges; specific AI duties for this role are not stated.
Model-written summary · the original posting is authoritative