Fortinet
Senior Escalations Engineer - FortiSIEM
$110K–$134K
Sunnyvale, CA · On-site · Senior · Full-time · Posted Aug 21, 2026
- Experience
- 8+ years in enterprise technical support, escalation engineering, or systems engineering; 5+ years in hands-on Linux administration and production troubleshooting.
- Education
- Bachelor’s degree in Computer Science or Information Systems with a concentration in Information Technology, or equivalent enterprise experience.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Leads complex FortiSIEM customer escalations, investigating production issues, identifying root causes, and coordinating fixes across customers and internal teams.
What you'll do
- Own escalations through resolution; troubleshoot complex issues and reproduce them in lab environments.
- Collaborate with Development on root-cause analysis, validate fixes, and perform release QA.
- Develop troubleshooting scripts and tools, document technical knowledge, and mentor support engineers.
What they ask for
- 8+ years of enterprise technical support, escalation engineering, or systems engineering experience.
- 5+ years of hands-on Linux administration and production troubleshooting.
- Expertise in TCP/IP networking and experience troubleshooting distributed, multi-tier enterprise applications.
- Proficiency in Bash, Python, or similar scripting languages; experience with root-cause analysis and customer escalations.
Nice to have
- Experience with SIEM, log management, cybersecurity platforms, FortiSIEM, Fortinet products, or competing SIEM solutions.
- Knowledge of PostgreSQL, Elasticsearch/OpenSearch, distributed systems, virtualization, cloud platforms, containers, or packet analysis tools.
Pay
$110,000-$134,000 USD base salary
Tools
FortiSIEM, Linux, TCP/IP, Bash, Python, PostgreSQL, Elasticsearch/OpenSearch, Wireshark
AI focus
The team uses AI to solve complex technical challenges; specific AI duties for this role are not stated.
Model-written summary · the original posting is authoritative