Fortinet
Senior Technical Support Specialist
$88K–$107K
Sunnyvale, CA +2 · On-site · Senior · Full-time · Posted Aug 18, 2026
- Location
- Sunnyvale, CA
Frisco, TX
Atlanta, GA - Experience
- Minimum 3 plus years; technical support or system administration experience in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical troubleshooting and escalation support for Fortinet customers, resolving product issues and coordinating with QA and development to identify and test solutions.
What you'll do
- Troubleshoot Fortinet products, especially FortiGate, by analyzing configurations and system information and recommending corrective actions.
- Reproduce customer environments in lab equipment to isolate and solve problems, and identify potential solutions or improvements.
- Manage technical cases, escalations, customer communications, and expectations through case closure.
What they ask for
- Minimum 3 plus years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, and Unix/Linux; strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.
- Must be authorized to work in the U.S. without sponsorship.
Nice to have
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Previous call center experience and KCS® framework experience are desirable or an added advantage.
Pay
$87,800-$107,300 USD base salary
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, L2/L3 switching, IDS/IPS, VPN
AI focus
Past experience using AI tools to improve day-to-day activities; the team also leverages AI to solve complex technical challenges.
Model-written summary · the original posting is authoritative