Fortinet
Senior Technical Support Specialist
Atlanta, GA · On-site · Senior · Full-time · Posted Jul 3, 2026
- Experience
- Minimum 3 plus years; technical support or system administration experience in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering, or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical support and escalation for Fortinet customers and partners by troubleshooting Fortinet products, resolving cases, and coordinating with QA and development on customer issues and improvements.
What you'll do
- Troubleshoot Fortinet products, especially FortiGate, and analyze customer configurations and system information to recommend corrective actions.
- Reproduce customer environments in a lab, isolate and resolve issues, and identify potential solutions or improvements with QA and development.
- Manage technical cases, escalations, customer communications, and expectations through case closure; provide customer education as needed.
What they ask for
- At least 3 years of experience in technical support or system administration at a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, and Unix/Linux; strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning; strong troubleshooting and problem-solving skills.
- Must be authorized to work in the U.S. without sponsorship; able to work in the office 4 days a week.
Nice to have
- Bachelor’s degree in computer science, Software Engineering, or a related field, or an equivalent combination of training and experience is desirable.
- Previous call center experience is desirable; KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, routing protocols, L2/L3 switching, KCS®
AI focus
Past experience using AI tools to improve day-to-day activities is requested; the team also leverages AI to solve technical challenges.
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