Fortinet
Senior Technical Support Specialist
Atlanta, GA · On-site · Senior · Full-time · Posted Aug 18, 2026
- Experience
- Minimum 3 plus years; technical support or system administration experience, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
About the job
Provides technical support and escalates customer issues involving Fortinet products, especially FortiGate, through troubleshooting, testing, and case management.
What you'll do
- Troubleshoot Fortinet products, analyze customer configurations and systems, and recommend corrective actions.
- Reproduce customer environments in a lab to isolate problems and identify solutions, coordinating with QA and development as needed.
- Manage technical cases and customer communications through closure, including escalations and customer education.
What they ask for
- At least 3 years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Working knowledge of Windows, OSX, Unix/Linux; TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, or virus scanning.
- Strong troubleshooting and problem-solving skills; experience using AI tools to improve day-to-day activities.
Nice to have
- Bachelor’s degree in computer science, Software Engineering, or a related field, or an equivalent combination of training and experience is desirable.
- Call center experience, preferably supporting networking or security products; KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, L2/L3 switching, IDS/IPS, VPN
AI focus
Past experience using AI tools to improve day-to-day activities; the team also leverages AI to solve technical challenges.
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