Fortinet
Senior Technical Support Specialist
Atlanta, GA · Senior · Full-time · Posted Jul 3, 2026
- Experience
- Minimum 3 plus years; technical support or system administration in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical troubleshooting and escalation support for Fortinet customers and partners, investigating product issues and coordinating solutions through case closure.
What you'll do
- Troubleshoot Fortinet products, especially FortiGate, and analyze customer configurations and systems to recommend corrective actions.
- Reproduce customer environments in lab equipment to isolate and solve issues, and work with QA and development on solutions and improvements.
- Manage escalated support cases and customer communications through closure, including customer education and escalation meetings.
What they ask for
- At least 3 years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Working knowledge of Windows, OSX, Unix/Linux; understanding of TCP/IP, routing protocols, and L2/L3 switching; experience with security products such as firewalls, IDS/IPS, VPN, or virus scanning.
- Strong troubleshooting, problem-solving, written communication, and verbal communication skills.
- Authorized to work in the U.S. without sponsorship.
Nice to have
- Bachelor’s degree in computer science, Software Engineering, or a related field, or an equivalent combination of training and experience (desirable).
- Previous call center experience and/or KCS® framework experience; KCS® is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, L2/L3 switching, IDS/IPS, VPN
AI focus
Past experience using AI tools to improve day-to-day activities; the team also leverages AI to solve complex technical challenges.
Model-written summary · the original posting is authoritative