Fortinet
Senior Technical Support Specialist
Atlanta, GA · On-site · Senior · Full-time · Posted Jul 3, 2026
- Experience
- Minimum 3 plus years; technical support or system administration in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical support and escalation management for Fortinet customers and partners by troubleshooting products, especially FortiGate, and working with QA and development to resolve and improve solutions.
What you'll do
- Troubleshoot Fortinet products, analyze customer configurations and systems, and recommend corrective actions.
- Reproduce customer environments in lab equipment to isolate and solve problems, and recommend solutions or improvements.
- Manage technical cases, escalations, customer communications, and expectations through case closure; educate customers as needed.
What they ask for
- Minimum 3 plus years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, and Unix/Linux; strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning; strong troubleshooting and problem-solving skills.
- Must be authorized to work in the U.S. without sponsorship.
Nice to have
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Previous call center experience is desirable; KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, L2/L3 switching, IDS/IPS, VPN
AI focus
Past experience using AI tools to help the effectiveness of day-to-day activities; the team also leverages AI to solve complex technical challenges.
Model-written summary · the original posting is authoritative