Fortinet
Senior Technical Support Specialist
Sunnyvale, CA +1 · On-site · Senior · Full-time · Posted Aug 18, 2026
- Location
- Sunnyvale, CA
Frisco, TX - Experience
- Minimum 3 plus years; technical support or system administration experience in a networking/security company, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical support and escalation management for Fortinet customers and partners, troubleshooting product issues and working with QA and development to reproduce problems and identify solutions.
What you'll do
- Troubleshoot Fortinet products, especially FortiGate, by analyzing customer systems and configurations and recommending corrective actions.
- Reproduce customer environments in a lab to isolate and resolve problems, and identify potential solutions and improvements.
- Manage technical cases, escalations, and customer communications through closure; provide customer education as needed.
What they ask for
- At least 3 years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, and Unix/Linux.
- Strong understanding of TCP/IP, routing protocols, and L2/L3 switching; experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.
- Must be authorized to work in the U.S. without sponsorship.
Nice to have
- Bachelor’s degree in computer science, Software Engineering, or a related field, or an equivalent combination of training and experience is desirable.
- Previous call center experience and KCS® framework experience are desirable; KCS® is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, L2/L3 switching, IDS/IPS, VPN
AI focus
Past experience using AI tools to improve day-to-day activities is required; the team also leverages AI to solve complex technical challenges.
Model-written summary · the original posting is authoritative