Fortinet
Senior Technical Support Specialist
Atlanta, GA · On-site · Senior · Full-time · Posted Aug 18, 2026
- Experience
- Minimum 3 plus years, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
About the job
Provides technical support and escalation management for Fortinet customers and partners by troubleshooting products, especially FortiGate, and working with QA and development to resolve and improve solutions.
What you'll do
- Troubleshoot Fortinet products, analyze customer configurations and systems, and recommend corrective actions.
- Reproduce customer environments in a lab to isolate and solve problems, and identify potential solutions or improvements.
- Manage technical cases and customer communications through closure, including escalations and customer meetings.
What they ask for
- Minimum 3 plus years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, Unix/Linux; strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
- Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.
- Ability to work in the office 4 days a week; possibility of an on-call rotation.
Nice to have
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Previous call center experience is desirable; KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, routing protocols, L2/L3 switching, KCS®
AI focus
Past experience using AI tools to help the effectiveness of day-to-day activities; the team also leverages AI to solve complex technical challenges.
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