Fortinet
Technical Support Engineer
Atlanta, GA · Full-time · Posted Sep 14, 2026
- Experience
- Minimum 3 plus years; technical support or system administration experience, or equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
About the job
Provides technical troubleshooting and escalation support for Fortinet customers and partners, primarily for FortiGate, and works with QA and development to reproduce and resolve issues.
What you'll do
- Analyze customer configurations and system information, recommend corrective actions, and educate customers where needed.
- Reproduce customer environments in a lab to isolate and solve problems, and identify potential improvements or solutions.
- Manage technical cases, escalations, and customer communications through case closure.
What they ask for
- At least 3 years of experience in technical support or system administration in a networking/security company, or equivalent education.
- Deep working knowledge of Windows, OSX, and Unix/Linux.
- Strong understanding of TCP/IP, routing protocols, and L2/L3 switching; experience with firewalls, IDS/IPS, VPN, and virus scanning.
- Strong troubleshooting, problem-solving, and written and verbal communication skills.
Nice to have
- Bachelor’s degree in computer science, Software Engineering, or a related field, or an equivalent combination of training and experience.
- Previous call center experience, preferably supporting data networking or security products; KCS® framework experience is an added advantage.
Tools
FortiGate, Windows, OSX, Unix/Linux, TCP/IP, IDS/IPS, VPN
AI focus
Past experience using AI tools to improve day-to-day effectiveness; the team also leverages AI to solve technical challenges.
Model-written summary · the original posting is authoritative