Fortinet
Technical Support Engineer
$90K–$110K
Sunnyvale, CA · Full-time · Posted Dec 10, 2025
- Experience
- No specific number of years stated.
- Education
- Bachelor’s degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical support and troubleshooting for Fortinet switching and wireless products, managing customer cases through resolution.
What you'll do
- Troubleshoot products and analyze customer configurations, networks, and packet traces; recommend corrective actions.
- Reproduce customer environments in a lab, consult technical documentation, and educate customers as needed.
- Manage customer communications, escalations, and cases through closure.
What they ask for
- Experience in a technical support role in a networking/security company or equivalent education.
- Strong understanding of WiFi 802.11 networks, TCP/IP, routing protocols, and L2/L3 switches; 4G LTE experience.
- Experience with firewalls, IPSec, IDS/IPS, and WIDS; working knowledge of Windows, MACOs, UNIX, or Linux.
- Strong troubleshooting skills, strong written and verbal English, and authorization to work in the U.S. without sponsorship.
Nice to have
- Previous call center experience, preferably supporting data networking or security products.
- Bachelor’s degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience is desirable.
Pay
$90,000-$110,000 USD base salary
Tools
WiFi 802.11, 4G LTE, TCP/IP, routing protocols, L2/L3 switches, firewalls, IPSec, IDS/IPS
Model-written summary · the original posting is authoritative