Fortinet
Technical Support Engineer
$90K–$110K
Sunnyvale, CA · Full-time · Posted Sep 19, 2025
- Experience
- No number of years specified.
- Education
- A bachelor’s degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of training and experience, is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides technical support and troubleshooting for Fortinet switching and wireless products, managing customer cases through resolution.
What you'll do
- Troubleshoot switching and wireless products; analyze configurations, networks, and packet traces and recommend corrective actions.
- Educate customers, consult technical documentation, and reproduce customer environments in a lab.
- Manage customer communications, escalations, and technical cases through closure.
What they ask for
- Experience in a technical support role at a networking/security company or equivalent education.
- Strong understanding of WiFi 802.11 networks, TCP/IP, routing protocols, and L2/L3 switches; 4G LTE experience.
- Experience with firewalls, IPSec, IDS/IPS, or WIDS; working knowledge of Windows, MACOs, UNIX, or Linux.
- Strong troubleshooting skills, English communication skills, and authorization to work in the U.S. without sponsorship.
Nice to have
- Previous call center experience, preferably supporting data networking or security products.
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of training and experience (desirable).
Pay
$90,000-$110,000 USD base salary
Tools
WiFi 802.11, 4G LTE, TCP/IP, routing protocols, L2/L3 switches, firewalls, IPSec, IDS/IPS
Model-written summary · the original posting is authoritative