Fortinet
Technical Support Specialist
Atlanta, GA · Full-time · Posted Jul 3, 2026
- Experience
- 4+ years; the posting allows equivalent education.
- Education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Visa sponsorship
- Must be authorized to work in the U.S. without sponsorship.
About the job
Provides customer-facing technical support for FortiAnalyzer and FortiManager, troubleshooting issues, reproducing bugs, and coordinating with internal teams through case resolution.
What you'll do
- Provide web and telephone support, investigate reported issues, recommend corrective actions or workarounds, and manage cases and customer communications through closure.
- Reproduce customer environments in a lab, test and report bugs, and work with QA and software development to resolve problems.
- Educate customers and peers, consult technical documentation, and identify opportunities to improve products and documentation.
What they ask for
- 4+ years' experience in a technical support role in a networking/security company or equivalent education.
- Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
- Experience with security products, especially firewalls and VPN gateways.
- Strong English written and verbal skills.
Nice to have
- Centralized Configuration Management Tools; SQL syntax & select statement design.
- VM/Cloud Environments; Linux administration and troubleshooting.
Tools
FortiAnalyzer, FortiManager, TCP/IP, routing protocols, L2/L3 switches, firewalls, VPN gateways, SQL
Model-written summary · the original posting is authoritative