Forus
Customer Success Manager
$130K–$200K
New York office · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 2–10 years, in one of the listed customer-facing fields.
About the job
Own end-to-end customer success for a portfolio of provider organizations, driving onboarding, workflow change, adoption, expansion, retention, and advocacy while improving scalable success systems.
What you'll do
- Manage provider relationships and lead onboarding, adoption, expansion, retention, and strategic reviews.
- Analyze account health and operational friction, identify risks and growth opportunities, and resolve escalations across teams.
- Build and refine Provider Success playbooks, workflows, and systems to support growth across provider organizations.
What they ask for
- 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role.
- Track record owning customers through onboarding, adoption, expansion, retention, and escalation.
- Consultative customer approach, operational and analytical judgment, and strong written and verbal communication.
- Track record of moving quickly and delivering on goals.
Nice to have
- High NPS with former teammates.
Pay
$130K – $200K (base salary)
Model-written summary · the original posting is authoritative