Forus
Provider Success
$130K–$200K
New York office · On-site · Full-time · Posted Jun 24, 2026
- Experience
- 2–10 years; experience may be in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role.
About the job
Owns provider organizations’ end-to-end success with Forus, driving onboarding, workflow adoption, expansion, retention, and advocacy while improving the systems and playbooks that support the team.
What you'll do
- Manage provider relationships from onboarding through adoption, expansion, retention, and advocacy.
- Guide workflow change, analyze account health, lead strategic reviews, and resolve escalations across internal teams.
- Develop and refine Provider Success playbooks, metrics, and processes to scale across practices and health systems.
What they ask for
- 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of customer ownership across the lifecycle.
- Consultative approach to customer relationships and guiding stakeholders toward measurable outcomes.
- Operational and analytical judgment to manage portfolios and use data to diagnose friction.
- Strong written and verbal communication skills.
Pay
$130K – $200K (base salary)
Model-written summary · the original posting is authoritative