Freed
Group Account Manager
Remote U.S. · Remote · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 5–8 years of relevant experience in account management, customer success, or a related customer-facing role; preferably within B2B SaaS.
About the job
Manages and grows a high-volume portfolio of small B2B healthcare customers, guiding them from onboarding and adoption through renewals and expansion.
What you'll do
- Manage customer relationships and prioritize engagement based on account health, needs, and growth opportunities.
- Improve adoption and retention; address at-risk accounts and identify and close upsell and cross-sell opportunities.
- Use customer data to build scalable account processes and collaborate with Customer Success, Sales, Product, and Support.
What they ask for
- Demonstrated success managing a high-volume portfolio of SMB accounts.
- Proven track record improving retention, driving renewals, and identifying expansion opportunities.
- Experience developing or improving scalable account management processes and customer engagement strategies.
- Strong analytical, communication, and relationship-building skills; able to work independently in a fast-paced environment.
Nice to have
- Experience at an early-stage or high-growth technology company, or with healthcare providers, medical practices, or healthcare technology.
- Familiarity with AI-powered tools and products, CRM and productivity platforms, or distributed asynchronous teams.
Tools
HubSpot, Gong, Slack, Google Workspace
AI focus
The role manages customer adoption and expansion for Freed’s products, including an AI scribe and other AI-enabled healthcare products; familiarity with AI-powered tools and products is a nice-to-have.
Model-written summary · the original posting is authoritative