Fuku
English-Spanish Bilingual Tier 2 Technical Support Representative
Miami, Florida · Full-time · Posted Jun 3, 2026
- Experience
- Prior experience required; no years specified.
About the job
Provides bilingual Tier 2 customer and technical support, troubleshooting issues and escalating complex cases for an international client.
What you'll do
- Support customers in English and Spanish and troubleshoot product, account, and service issues.
- Escalate complex cases with clear notes and supporting details.
- Communicate professionally across email, phone, chat, or ticketing channels while following client workflows, quality standards, and data privacy requirements.
What they ask for
- Proficiency in English and Spanish for professional customer support.
- Prior customer support, call center, help desk, or technical support experience.
- Availability 3:00 PM–12:00 AM Central European Time, 5 days per week, with possible weekend rotation.
- Reliable internet, a quiet work environment, and ability to work independently as a freelancer.
Nice to have
- Experience in Tier 2, SaaS, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
Tools
CRM
Model-written summary · the original posting is authoritative