Fun
L2 Support Associate
$85K–$125K
New York, NY · Hybrid · Full-time · Posted Sep 10, 2026
- Experience
- 2–3 years in a technical, support, or operations role.
About the job
Investigates complex account and transaction support cases for a blockchain-based fintech infrastructure provider, documenting findings and escalating recurring issues.
What you'll do
- Trace transactions across chains and verify account and wallet details to resolve complex cases.
- Create clear, auditable investigation records for consistent decisions.
- Use blockchain explorers, internal tools, and blockchain data; flag recurring issues and policy gaps.
What they ask for
- 2–3 years of experience in a technical, support, or operations role.
- Comfort navigating blockchain explorers and reading on-chain transaction data.
- Meticulous attention to detail and strong written communication.
- Comfort working within defined approval frameworks rather than making unilateral decisions on consequential cases.
Nice to have
- Exposure to compliance, fraud, or trust & safety workflows; experience at a fintech, payments, or crypto-native company.
- Familiarity with AML/OFAC concepts, or interest in learning them.
Pay
USD 85,000–125,000 per-year-salary (base salary)
Tools
Etherscan, Solscan
Model-written summary · the original posting is authoritative