Function Health
Senior Member Success Associate, Social
United States - Remote · Remote · Senior · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years.
About the job
Handles member and prospective-member interactions on social channels, supports response quality and peer coaching, and improves team workflows and tools.
What you'll do
- Resolve or route social responses, using judgment for sensitive or ambiguous cases.
- Support response QA, documentation, peer coaching, onboarding, and tooling workflows.
- Partner on operational projects and use AI and automation to improve drafting, QA, documentation, and efficiency.
What they ask for
- 3+ years of experience in member or customer success, operations, client services, social media/community management, or a related field.
- Demonstrated excellence in customer-facing case handling and judgment; able to navigate nuanced cases independently.
- Strong working knowledge of Sprout Social and Intercom, including workflow troubleshooting.
- Strong written communication, peer coaching or QA experience, and ability to organize projects across stakeholders.
Nice to have
- Experience writing for social media, community, or a consumer-facing brand.
- Experience in healthcare, health tech, wellness, or another high-trust consumer environment.
Tools
Sprout Social, Intercom, Slack, Google Workspace, Notion, Asana, Claude, ChatGPT
AI focus
Use AI and automation to improve drafting, QA, research, documentation, and workflows while ensuring accuracy, appropriateness, and consistency with Function's voice.
Model-written summary · the original posting is authoritative