Gallup
Lead Consultant — Customer Experience
$100K–$145K
Chicago · Full-time · Posted Oct 12, 2026
- Experience
- At least five years of paid professional experience; related fields include customer experience consulting, solutions consulting, account management, client success, management consulting or enterprise customer insights.
- Education
- Bachelor’s degree required; master’s degree preferred.
- Visa sponsorship
- Not eligible for employment visa sponsorship.
About the job
Advise Fortune 1000 clients on customer experience strategy, turning customer insights and analytics into customized solutions that improve customer relationships and business outcomes.
What you'll do
- Advise senior client leaders and translate customer insights and analytics into prioritized actions.
- Develop and deliver customized customer experience strategies and solutions, from discovery and proposal development through implementation.
- Partner across teams to identify growth opportunities and strengthen Gallup’s customer experience approach.
What they ask for
- Bachelor’s degree.
- At least five years of paid professional experience in customer experience, customer strategy, customer insights or a related field.
- Demonstrated experience turning customer insights and analytics into recommendations and actions that improve client or business outcomes.
- Ability to travel approximately 25%; work on-site at Gallup’s Chicago office at least three days per week when not traveling; eligibility to work in the U.S.
Nice to have
- Master’s degree.
- Familiarity with customer experience technology platforms such as Qualtrics, Medallia, Forsta or similar platforms.
Pay
$100,000-$145,000 (estimated total annual salary range; total pay)
Tools
Qualtrics, Medallia, Forsta
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