Gamma
Customer Success Manager
$125K–$235K
San Francisco · On-site · Manager · Full-time · Posted Nov 9, 2025
- Experience
- 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role.
About the job
Own the customer lifecycle for a portfolio of B2B accounts, driving adoption, retention, expansion, and customer advocacy while building scalable Customer Success programs.
What you'll do
- Manage customer health and retention; lead onboarding, training, and executive business reviews.
- Develop customer journey playbooks and scaled programs, and partner with Sales on account expansion.
- Share customer feedback with Product and Design and experiment with AI-powered workflows to improve Customer Success efficiency.
What they ask for
- 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role, with a track record of meeting or exceeding retention and expansion goals.
- Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion.
- Ability to manage strategic accounts and scaled programs in an ambiguous, high-growth environment.
- Data-driven approach to customer health and comfort discussing APIs and SSO with stakeholders; active AI user able to explain AI best practices to customers.
Nice to have
- SQL knowledge or familiarity with data analysis, a background in design software, or experience building CS operations from scratch.
Pay
$125K - $235K USD total pay (on-target earnings)
Tools
APIs, SSO, SQL
AI focus
Use AI-powered workflows to improve Customer Success efficiency; apply AI tools and share best practices with customers.
Model-written summary · the original posting is authoritative