Gamma
Customer Success Manager
$125K–$235K
New York · On-site · Manager · Full-time · Posted Apr 17, 2026
- Experience
- 5+ years; no stated alternatives.
About the job
Own the customer lifecycle for a portfolio of B2B accounts, driving adoption, retention, and expansion of Gamma’s AI-powered content creation platform.
What you'll do
- Own customer health, gross retention, and net dollar retention; prevent churn and support expansion.
- Lead onboarding, training, executive business reviews, and scaled customer programs.
- Partner with Sales, Product, and Design on account growth and customer feedback.
What they ask for
- 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals.
- Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion.
- Ability to manage strategic accounts and scaled customer programs in an ambiguous, high-growth environment.
- Data-driven approach to customer health; comfortable discussing APIs and SSO, and an active AI user able to explain AI best practices.
Nice to have
- SQL knowledge or familiarity with data analysis, a background in design software, or experience building CS operations from scratch.
Pay
$125K - $235K USD total pay (on-target earnings)
Tools
APIs, SSO, SQL
AI focus
Help customers realize value from AI-powered content creation, advise on AI best practices, and experiment with AI-powered workflows to improve Customer Success efficiency.
Model-written summary · the original posting is authoritative