GC AI
Customer Success Manager
$128K–$180K
San Mateo, California +2 · Remote · Manager · Full-time · Posted Oct 27, 2026
- Location
- San Mateo, California
Remote - United States
Remote - Canada - Experience
- 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
About the job
Own customer onboarding and renewals, helping legal teams adopt GC AI, realize measurable value, and expand their use of the platform.
What you'll do
- Lead implementation, training, launch, and post-launch adoption efforts for customers.
- Monitor usage and risk, and support renewal and expansion strategies using customer outcomes and ROI analysis.
- Build relationships with legal and executive stakeholders, lead customer sessions, and share product feedback with Product.
What they ask for
- 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
- Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
- Strong presentation, discovery, and relationship management skills; able to use customer data and outcomes in renewal narratives.
- Experience at a startup or scale-up where processes are still being built.
Nice to have
- Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
- Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.
Pay
$128K – $180K (OTE; base salary and total pay breakdown not specified)
Tools
GC AI
AI focus
Help legal teams adopt AI in daily work across contracts, research, drafting, policies, and playbook-based review.
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