GC AI
VP of Customer Success
$245K–$345K
Remote - United States · Remote · Director · Full-time · Posted Oct 5, 2026
- Experience
- 12+ years in customer success, customer support, account management, or client services; 8+ years leading and scaling CS and Support teams at VP, Senior Director, or Head level.
About the job
Leads GC AI’s post-sale Customer Success and Support organization, building its strategy and operating model to scale customer retention, expansion, and support delivery.
What you'll do
- Build and lead the combined Customer Success and Support organization, including staffing, structure, and compensation plans.
- Own support delivery and the customer journey, including SLAs, tools, coverage, onboarding, renewals, and expansion.
- Partner with Sales, Product, and Engineering on retention, account growth, customer feedback, and product priorities.
What they ask for
- 12+ years of experience in customer success, customer support, account management, or client services at a B2B SaaS, AI, or tech company.
- 8+ years leading and scaling CS and Support teams at the VP, Senior Director, or Head of function level.
- Experience supporting sophisticated buyers in legal, HR, compliance, GRC, or other heavily regulated and complex work.
- Experience owning both Customer Success and Customer Support under one organization.
Nice to have
- Familiarity with AI products and guiding customers through AI adoption curves.
- Track record of building and managing a customer advisory board or similar executive engagement program.
Pay
$245K – $345K USD total pay (OTE)
AI focus
Leads customer success and support for a legal AI platform; familiarity with AI products and guiding customers through AI adoption is a plus.
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