General Matter
Helpdesk Technician
Paducah, KY +1 · Full-time · Posted Aug 16, 2026
- Location
- Paducah, KY
Paducah, Kentucky, United States - Experience
- 4+ years.
About the job
Provides Tier 2 and Tier 3 IT support and manages devices, identity systems, and IT operations for engineering and business teams.
What you'll do
- Troubleshoot Windows and Linux user issues and support engineering software, including CAD, CAM, and CFD tools.
- Administer Intune, Azure / Entra ID, and Microsoft 365 services, including device management and identity access.
- Manage onboarding/offboarding, assets, ITSM workflows, documentation, and escalations.
What they ask for
- 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.
- Hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
- Proficiency in Windows and Linux environments.
- Experience supporting engineering and manufacturing systems, such as CAD, CAM, or CFD applications.
Nice to have
- Experience in manufacturing, engineering, or heavy industry settings; familiarity with GCC High or similar secure environments.
- Experience with ManageEngine, ServiceNow, or other ITSM tools; scripting knowledge; or relevant Microsoft certification.
Pay
$31 to $41 per hour (hourly wage rate; base pay)
Tools
Microsoft Intune, Azure / Entra ID, Microsoft 365, Windows, Linux, SolidWorks, CATIA, ANSYS
Model-written summary · the original posting is authoritative