General Motors
Field Service Engineer-27
$69K–$107K
Remote - Massachusetts · Remote · Full-time · Posted Oct 22, 2026
- Experience
- Extensive hands-on experience required; 10 or more years preferred.
- Visa sponsorship
- GM does not provide immigration-related sponsorship for this role; applicants needing sponsorship now or in the future should not apply.
About the job
Provides on-site automotive, business, and computer technical support to GM dealerships, diagnosing vehicle issues, resolving escalated cases, and helping reduce repurchases and warranty costs across the assigned territory.
What you'll do
- Diagnose and direct vehicle repairs; respond to escalated dealership cases and support GM Techline tools.
- Review dealership service readiness and comeback processes, provide training, and help prevent vehicle repurchases.
- Coordinate with GM retail, wholesale, quality, and engineering teams; report field product concerns and support arbitration or legal cases.
What they ask for
- Extensive hands-on dealership service department or equivalent vehicle diagnostic and repair experience.
- Knowledge and experience with GM Essential Service tools.
- State automotive technician certifications as required by law; valid driver’s license and clean driving record.
- Proficiency with MS Office applications and ability to manage, document, and close dispatch cases within required timeframes.
Nice to have
- 10 or more years of hands-on automotive dealership service or equivalent diagnostic and repair experience.
- Familiarity with GM Comeback Process, GM Customer Assistance Operations, diagnostic tools, or relevant technical credentials.
Pay
USD 69,000 - USD 107,300 base salary
Tools
GM Essential Service tools, MS Office, Word, PowerPoint, Excel, Outlook, Techline
Model-written summary · the original posting is authoritative