General Motors
Field Service Engineer - Albany, NY
$70K–$107K
Remote - New York · Remote · Full-time · Posted Oct 21, 2026
- Experience
- 2-5 years of extensive hands-on automotive dealership service, vehicle diagnostic, or repair experience.
About the job
Provides on-site and remote technical support to GM dealerships, diagnosing vehicle issues, resolving escalated cases, and improving service readiness to reduce potential repurchases and warranty costs.
What you'll do
- Diagnose and direct vehicle repairs, resolving escalated dealership cases and customer concerns.
- Review dealer service readiness and comeback processes; provide technical training and support for Techline tools.
- Coordinate with GM regional, quality, and engineering teams; report field product issues and support arbitration or legal cases.
What they ask for
- 2-5 years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic or repair experience
- Valid driver’s license and clean driving record
- Proficient with MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
- Ability to manage, resolve, document, and close dispatch cases within required time-frames
Nice to have
- Proficient user of Pico Scope
- ASE certifications, customer support or business skills, computer hardware and wireless communications experience, or knowledge of LAN/WAN IT infrastructure
Pay
$69,900-$107,300 USD base salary
Tools
MS Office, Word, PowerPoint, Excel, Outlook, Pico Scope, Techline, LAN/WAN
Model-written summary · the original posting is authoritative