Genetec
Technical Account Manager
Columbus, Ohio · Manager · Full-time · Posted Jul 24, 2026
- Experience
- Minimum 3 years in Account Management, Project Management, or Field Engineering.
- Education
- Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience.
About the job
Owns a customer’s Genetec technical account, supporting the system lifecycle and operations while helping the customer optimize solutions and meet business objectives.
What you'll do
- Manage system deployment, migration, upgrades, maintenance, and technical support; escalate issues to internal teams.
- Conduct Quarterly Business Reviews, identify operational improvements and product opportunities, and document Statements of Work.
- Advise and educate customers on product capabilities, system optimization, updates, and new products; share product-performance feedback with development teams.
What they ask for
- At least 3 years of experience in Account Management, Project Management, or Field Engineering.
- Knowledge of Genetec products and experience deploying and troubleshooting video surveillance and access control systems.
- Technical knowledge of Windows administration, networking and IP protocols, databases, network storage, virtualization, encryption, and certificates.
- Valid driver’s license and passport; able to travel between Canada and the US up to 25% and work at the customer site 5 days per week; fluent in written and spoken English.
Nice to have
- Bachelor’s degree in Computer Science, Engineering, Economics, or Business Administration, or equivalent experience.
- French proficiency; MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
Tools
Genetec, Windows, Active Directory, SQL, IIS, GPO, SAN, NAS
Model-written summary · the original posting is authoritative