Genius AI
Customer Support Expert
$55K
USA +2 · Remote · Full-time · Posted Oct 6, 2026
- Location
- USA
San Francisco
NYC - Experience
- 1+ year of customer-facing experience.
About the job
Provides phone, email, and text support to GlossGenius customers, including payroll setup guidance, and improves support resources with AI-assisted tools.
What you'll do
- Guide customers through setting up payroll accounts on scheduled calls.
- Respond to customers in the Facebook community and provide support through calls, email, and text.
- Use AI to create support macros, Help Center articles, and workflows, and improve existing resources.
What they ask for
- 1+ year of customer-facing experience with a record of driving customer satisfaction and meeting or exceeding performance standards.
- Experience rebuilding workflows around AI by identifying repeatable work, automating it, and focusing more time on problems requiring judgment.
- Excellent written and verbal communication skills, with the ability to adapt to different communication styles.
- Self-starter who sets direction and works well with a team in a high-growth environment.
Nice to have
- Experience at high-growth technology companies or with appointment-based service businesses.
Pay
$55K (base salary)
Tools
AI, GlossGenius
AI focus
Use AI to turn recurring customer questions into macros, Help Center articles, and workflows; the posting also seeks experience automating repeatable work with AI.
Model-written summary · the original posting is authoritative