GigaML
Customer Success Lead (San Francisco)
$200K–$250K
San Francisco · On-site · Full-time · Posted Sep 12, 2026
- Experience
- 5+ years; the posting accepts customer success, technical account management, or account management experience.
About the job
Own enterprise customer consumption and expansion after production go-live, driving customers to meet and exceed usage commitments while coordinating customer teams, engineers, product, and sales.
What you'll do
- Build and track per-account consumption plans, timelines, and usage against contractual commitments.
- Coordinate customer and internal teams to resolve blockers and production escalations, communicating status through executive relationships.
- Identify and quantify expansion opportunities, run value reviews, and make consumption visible to the revenue organization.
What they ask for
- 5+ years in customer success, technical account management, or account management at a usage- or consumption-priced company, with personal responsibility for a consumption, NRR, or utilization number.
- SQL or serious spreadsheet fluency and ability to analyze usage data.
- Experience managing executive customer relationships and cross-functional timelines, including production escalations.
- Daily use of AI tools and hands-on experience with AI agents (voice or chat) in production.
Nice to have
- Experience at a company that prices customer success on consumption.
- Experience selling or expanding conversational AI, CCaaS, or contact center automation in insurance, financial services, airlines, retail, or restaurants.
Pay
USD 200,000 to USD 250,000 on-target earnings (75% base and 25% variable); equity
Tools
SQL, Salesforce, AI agents, voice, chat
AI focus
Drive enterprise adoption and expansion of production voice and chat AI agents, using conversation data and agent performance metrics to identify use cases and increase usage.
Model-written summary · the original posting is authoritative