Gigs
Technical Support Engineer
New York +1 · Full-time · Posted Aug 6, 2025
- Location
- New York
New York, New York, United States - Experience
- 2–3 years in a technical role with customer-facing components.
About the job
Own technical support operations by resolving complex API, provisioning, and connectivity issues, guiding Tier 1 support, and relaying customer insights to product and engineering teams.
What you'll do
- Investigate complex provisioning and API failures and diagnose network incidents.
- Unblock and mentor Tier 1 support; document findings and communicate solutions to customers.
- Use support data to advocate for bug fixes and platform improvements with Engineering.
What they ask for
- 2–3 years of experience in a technical role with customer-facing components.
- Comfort debugging APIs with tools such as Postman and understanding Webhooks, REST, and request tracing.
- Strong communication skills and a technical background.
- Ability to investigate ambiguity, prioritize requests, and take ownership independently.
Pay
$150000 - $180000 USD (base salary)
Tools
Postman, Webhooks, REST
Model-written summary · the original posting is authoritative