GitLab
Associate Renewals Manager, SMB
$54K–$105K
Remote, Canada +2 · Remote · Manager · Full-time · Posted Sep 29, 2026
- Location
- Remote, Canada
Remote, United States
North America
About the job
Manages customer renewals from quote preparation through on-time closure, while identifying expansion opportunities and supporting customer retention.
What you'll do
- Manage an assigned renewal portfolio, tracking key dates and driving renewals to closure.
- Discuss product usage and customer needs, identify expansion opportunities, and prepare renewal quotes and documentation.
- Analyze renewal risks and terms, maintain accurate CRM records, and collaborate with Sales, Customer Success, and Finance.
What they ask for
- Strong attention to detail and organizational skills, including managing multiple renewals.
- Clear written and verbal communication skills.
- Ability to follow defined processes and flag exceptions appropriately.
- Ability to travel for events, trainings, offsites, or customer meetings.
Pay
$53,760 — $105,000 USD (base salary)
Tools
GitLab
AI focus
GitLab expects all team members to incorporate AI into daily workflows as a productivity multiplier; no specific AI tasks are listed for this role.
Model-written summary · the original posting is authoritative