GitLab
Customer Success Architect
Remote, United States +1 · Remote · Full-time · Posted Oct 16, 2026
- Location
- Remote, United States
United States of America
About the job
Advises strategic customers on achieving business outcomes with GitLab, leading technical enablement, platform adoption, and customer success across their post-sale journey.
What you'll do
- Develop customer success plans, goals, and measures; track progress toward desired outcomes.
- Drive adoption, retention, expansion, and satisfaction through strategic engagement, onboarding, and technical enablement.
- Serve as the primary liaison for assigned customers, coordinating internal teams and managing escalations.
What they ask for
- Practical understanding of Git, branching strategies, and modern software development lifecycles.
- Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
- Experience defining customer business outcomes and translating them into success plans, goals, and measures.
- Background in customer success, post-sales, or professional services focused on adoption, retention, and satisfaction.
Tools
Git, GitLab, CI/CD, DevSecOps
AI focus
GitLab expects team members to incorporate AI into daily workflows as a productivity multiplier; no specific AI-related duties are stated for this role.
Model-written summary · the original posting is authoritative