GitLab
Manager, Customer Success
Remote, United States +2 · Remote · Manager · Full-time · Posted Oct 16, 2026
- Location
- Remote, United States
North America
United States of America
About the job
Leads a North America customer success team to drive GitLab adoption, measurable customer outcomes, account health, and advocacy while improving team operations.
What you'll do
- Lead and coach Customer Success Managers and Customer Success Architects, including staffing, development, and resource assignments.
- Build senior customer relationships and support onboarding, adoption, business reviews, renewals, and escalations.
- Coordinate with internal teams to improve customer experience, processes, tools, and delivery of team initiatives.
What they ask for
- Experience leading customer-facing teams in software, technology, consulting, sales, or customer success.
- Ability to guide teams driving software adoption and managing customer relationships across onboarding, adoption, business reviews, and renewals.
- Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
- Ability to lead distributed teams and work with senior executives and external stakeholders; occasional travel as needed.
Nice to have
- Familiarity with Kubernetes, Docker, SAST, DAST, AWS, GCP, or Microsoft Azure.
- Transferable experience connecting technical concepts to business value and collaborating across functions.
Tools
Kubernetes, Docker, SAST, DAST, Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
AI focus
GitLab expects all team members to incorporate AI into daily workflows as a productivity multiplier; no specific AI product or development work is stated.
Model-written summary · the original posting is authoritative