GitLab
Manager, Customer Success Engineering
$125K–$211K
Remote, United States · Remote · Manager · Full-time · Posted Oct 15, 2026
About the job
Leads the Americas Customer Success Engineering team and develops scalable programs that increase customer adoption and business value from GitLab.
What you'll do
- Lead and coach a distributed team of Customer Success Engineers across the Americas.
- Design scalable technical enablement programs and repeatable frameworks that remove adoption barriers and deliver measurable customer outcomes.
- Partner with Sales, Renewals, Product, Engineering, and other teams to support retention and expansion and bring customer feedback into product priorities.
What they ask for
- Strong understanding of DevSecOps practices and GitLab capabilities across source code management, CI/CD, security, and Agile planning.
- Experience leading and developing technical teams in a distributed, remote environment.
- Background in software development or engineering.
- Experience designing scalable customer success or technical enablement programs and using data to measure impact.
Nice to have
Pay
$124,800 — $210,600 USD (base salary)
Tools
GitLab, CI/CD
AI focus
GitLab expects team members to incorporate AI into their daily workflows as a productivity multiplier; no specific AI responsibilities for this role are described.
Model-written summary · the original posting is authoritative