GitLab
Manager, Support Engineering (AMER)
$115K–$194K
Remote, Canada +1 · Remote · Manager · Full-time · Posted Oct 8, 2026
- Location
- Remote, Canada
Remote, United States - Visa sponsorship
- The posting states that GitLab hires in countries around the world; all roles are remote, though some may have location-based eligibility requirements.
About the job
Leads the AMER Support Engineering team, developing engineers and improving customer support through scalable processes, cross-functional work, automation, and AI adoption.
What you'll do
- Hire, mentor, and develop Support Engineers while fostering accountability and psychological safety.
- Build scalable workflows and lead continuous improvement to enhance customer support and team efficiency.
- Partner across GitLab on customer needs and support improvements; implement and coach effective AI use.
What they ask for
- Ability to lead technical, customer-facing teams and develop Support Engineers through feedback and mentoring.
- Ability to create and implement processes that improve team efficiency.
- Ability to provide technical customer support and manage the full support lifecycle through resolution, collaborating with development.
- Understanding of Linux System Administration and web application development concepts, including MVC frameworks.
Pay
$115,200 USD — $194,400 USD base salary
Tools
Linux System Administration, Ruby on Rails, Python, Django, PHP, Laravel, Slack
AI focus
Leads design and implementation of AI strategy for Support, uses AI in daily work, and coaches the team to use it.
Model-written summary · the original posting is authoritative