GitLab
Senior Assigned Support Engineer (AMER)
$126K–$214K
Remote, Canada +2 · Remote · Senior · Full-time · Posted Aug 20, 2026
- Location
- Remote, Canada
Remote, United States
North America
About the job
Provides proactive, complex technical support and advisory services to GitLab’s largest customers to keep their environments stable, resolve incidents, and improve support resources.
What you'll do
- Troubleshoot critical customer issues across GitLab environments using logs, Linux utilities, and other tools; drive issues through investigation, escalation, and resolution.
- Advise customer stakeholders and collaborate with internal teams to resolve defects, influence product development, and mitigate operational disruption.
- Create reusable support documentation and share expertise through team collaboration and hiring activities.
What they ask for
- Experience managing complex, customer-facing support cases end to end.
- Advanced troubleshooting skills across applications, infrastructure, and integrations.
- Strong Linux systems administration knowledge, including performance analysis and low-level debugging tools (LFCE or RHCE equivalent).
- Practical experience with GitLab and CI/CD; scripting proficiency such as Ruby or Bash.
Nice to have
- Familiarity with MVC frameworks, preferably Ruby on Rails.
- Familiarity with DevOps technologies such as Kubernetes and serverless platforms.
Pay
$126,400 — $213,600 USD (base salary)
Tools
GitLab, CI/CD, Linux, Zendesk, strace, Ruby, Bash, Kubernetes
AI focus
GitLab expects team members to incorporate AI into their daily workflows as a productivity multiplier; no specific AI development work is stated.
Model-written summary · the original posting is authoritative