GitLab
Senior Customer Success Operations Manager
$105K–$176K
Remote, US +1 · Remote · Manager · Full-time · Posted Jun 25, 2026
- Location
- Remote, US
United States of America - Experience
- 4+ years; experience may be in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
About the job
Own the processes, reporting, systems, and planning programs that help GitLab’s Customer Success Management organization operate effectively at scale.
What you'll do
- Manage CS operational cadences, including pipeline and renewal reviews, customer health reporting, and book-of-business management.
- Turn ambiguous business needs into process, reporting, or systems improvements; coordinate with Revenue Technology, Analytics, Sales, Finance, and other teams.
- Support planning cycles such as capacity modeling, segmentation, territory and coverage planning, and target setting.
What they ask for
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
- Strong critical thinking and structured problem-solving skills; ability to execute and follow through.
- Systems thinking and strong cross-functional collaboration, including influencing without direct authority.
- Comfort operating in a scaling, ambiguous environment and learning new domains, tools, and concepts quickly.
Pay
$104,800 — $176,400 USD (base salary)
AI focus
GitLab expects all team members to incorporate AI into daily workflows to drive efficiency, innovation, and impact; no specific AI product or development work is stated.
Model-written summary · the original posting is authoritative