Senior CX Platform Engineer

What you'll do

• Build agents, multi-step workflows, MCP servers, and enterprise-system connectors, with evaluations, tracing, and safety controls.
• Develop and maintain the CX application platform and applications, shipping tested, observable, secure Python and TypeScript through CI/CD.
• Partner with CX teams to prototype solutions, create reusable patterns and documentation, and mentor colleagues in agentic development.

What they ask for

• Experience building and operating production software, owning work from ambiguity through production, and designing for handoff.
• Daily hands-on production use of coding agents and experience building with LLMs beyond chat, including tool use, MCP servers, agent loops, and evaluations.
• Strong Python with FastAPI or Flask and TypeScript with Vue or React; experience with API design, authentication, authorization, and secure data handling.
• Hands-on AWS ECS, RDS, Lambda, Terraform, and Docker experience; enterprise REST and GraphQL integrations; fluency with Git, merge requests, and CI/CD.

Nice to have

• Agent harness customization, GitLab Duo Agent Platform custom agents and flows, or AI Catalog publishing.
• Experience with customer success, professional services, or learning platforms; Snowflake; enterprise agent governance; or technical writing, talks, or open-source contributions.

Pay

$139,200 — $235,200 USD (base salary)

Tools

Claude Code, GitLab Duo, MCP, Python, TypeScript, AWS ECS, RDS, Lambda

AI focus

Build production AI agents and workflows for CX work; use coding agents as primary development tools; develop MCP integrations and agent harnesses with evaluations, tracing, governance, and safety controls.