GitLab
Senior Solutions Architect Operations Manager
$115K–$194K
Remote, Canada +2 · Remote · Manager · Full-time · Posted Oct 9, 2026
- Location
- Remote, Canada
Remote, United States
United States of America
About the job
Owns and improves the operational systems, workflows, reporting, and processes that help Solutions Architects deliver customer value and support growth.
What you'll do
- Manage SA operational tools, workflows, requests, reporting, data quality, and operational controls.
- Improve SA engagement intake, assignment, tracking, handoffs, documentation, and automation.
- Support capacity planning and business reviews; turn field feedback into tested, adopted operational improvements.
What they ask for
- Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
- Understanding of technical sales, pre-sales and post-sales, SA engagement models, and technical evaluations.
- Hands-on experience with Salesforce or comparable CRM tools, reporting, data quality, and workflow improvement.
- Strong quantitative skills and proficiency in Excel or Google Sheets; hands-on experience with AI-native tools for custom reports and data modeling.
Nice to have
- Experience supporting a technical field organization in business-to-business software.
- SQL or equivalent data-querying experience; experience with GitLab, DevSecOps, or AI-enabled automation.
Pay
$115,200 — $194,400 USD (base salary)
Tools
Salesforce, Excel, Google Sheets, SQL
AI focus
Use AI-native tools for custom reports and data modeling scenarios; the posting also prefers experience with AI-enabled automation and expects all team members to incorporate AI into daily workflows.
Model-written summary · the original posting is authoritative