GitLab
Support Engineer (AMER)
$86K–$146K
Remote, Canada +2 · Remote · Full-time · Posted Jul 31, 2026
- Location
- Remote, Canada
Remote, United States
North America
About the job
Supports GitLab Self-managed and SaaS customers by troubleshooting technical issues, coordinating fixes with product and engineering teams, and improving code, documentation, and support processes.
What you'll do
- Resolve customer issues through tickets, merge requests, email, and video calls; investigate and reproduce bugs.
- Collaborate across teams to improve features, fix bugs, and shape product priorities and strategy.
- Update documentation, contribute code and support-process improvements, and take part in daytime weekday and weekend on-call rotations.
What they ask for
- Customer-facing support case experience throughout the support lifecycle, from inquiry and triage through resolution.
- Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge).
- Ability to use scripting languages and MVC frameworks; experience with Git and CI/CD.
- Expertise writing support content and ability to communicate complex technical topics to varied audiences.
Nice to have
- Ruby or Bash; Ruby on Rails.
- Familiarity with DevOps methodologies and technologies such as Serverless and Kubernetes.
Pay
$86,500—$146,400 USD (base salary)
Tools
Linux, strace, Ruby, Bash, Ruby on Rails, Git, CI/CD, Kubernetes
AI focus
GitLab expects all team members to incorporate AI into their daily workflows as a productivity multiplier; no specific AI engineering work is described.
Model-written summary · the original posting is authoritative