GitLab
Support Engineer, U.S. Government Support (SHIFT)
$95K–$161K
Remote, United States +1 · Remote · Full-time · Posted Oct 5, 2026
- Location
- Remote, United States
Federal - Visa sponsorship
- Must be a United States citizen to be eligible.
About the job
Provides technical support to U.S. government customers running GitLab in secure, regulated, and air-gapped environments, investigating issues and contributing to durable fixes and support tools.
What you'll do
- Troubleshoot complex customer issues using Linux command-line tools, logs, and GitLab internals; identify root causes and drive fixes with cross-functional teams.
- Create reusable documentation and improve support workflows, tools, and troubleshooting automation.
- Participate in weekday and weekend on-call rotations and support team hiring activities.
What they ask for
- U.S. citizenship.
- Experience managing customer-facing support cases through triage, reproduction, escalation, and resolution.
- Strong Linux systems administration knowledge and scripting ability; Ruby or Bash preferred.
- Practical Git and CI/CD experience; ability to create clear technical documentation.
Nice to have
- Familiarity with AI/LLM developer tooling and gateway architectures, including self-managed or air-gapped deployments.
- Familiarity with OpenShift or Kubernetes, and security concepts or controls such as DISA STIG and SELinux.
Pay
$95,200 — $160,800 USD (base salary)
Tools
Linux, GitLab Duo, Ruby, Bash, Ruby on Rails, Git, OpenShift, Kubernetes
AI focus
Troubleshoot AI/LLM-powered developer tooling and gateway architectures, including their deployment in self-managed or air-gapped environments; GitLab also expects team members to use AI in daily workflows.
Model-written summary · the original posting is authoritative