Glean
AI Success Manager, East
$140K–$200K
New York, NY +1 · Remote · Manager · Full-time · Posted Feb 13, 2026
- Location
- New York, NY
Remote - US - Experience
- 3–5 years; in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
About the job
Leads enterprise customers’ technical deployments and post-sales engagements, from kickoff through renewal, to drive adoption and measurable business outcomes using Glean’s AI platform.
What you'll do
- Lead customer deployments, including hands-on setup guidance for SSO and connectors, and manage delivery through go-live and renewal.
- Build and execute joint success plans and EBRs; provide technical and strategic guidance, program management, and escalation support.
- Track deployment progress, adoption, and satisfaction; identify risks and contribute to onboarding and product improvements.
What they ask for
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management for enterprise SaaS products.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
- Experience serving enterprise clients in strategic, consultative, and hands-on roles.
Nice to have
- Cloud platform certification.
Pay
$140,000-$200,000 annually (OTE)
Tools
AWS, GCP, Azure, SSO
AI focus
Help customers achieve business outcomes through AI; the role supports deployment and adoption of Glean’s AI platform. Candidates also complete an AI-focused interview exercise or discussion.
Model-written summary · the original posting is authoritative