Glean
AI Success Manager, East
$140K–$200K
Remote - US +1 · Remote · Manager · Full-time · Posted Feb 13, 2026
- Location
- Remote - US
New York, NY - Experience
- 3–5 years; no alternatives stated.
About the job
Leads enterprise customers’ technical deployments and post-sales engagements, guiding implementation, adoption, and measurable business outcomes with Glean’s AI platform.
What you'll do
- Lead customer deployments, including hands-on guidance for SSO and connector setup, from kickoff through go-live and renewal.
- Build and execute joint success plans and EBRs; provide program management, strategic guidance, and escalation support.
- Track deployment progress, adoption, and satisfaction; identify and resolve risks and share feedback to improve processes and products.
What they ask for
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management for enterprise SaaS products.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms and related services; experience serving enterprise clients in strategic, consultative, and hands-on roles.
- Strong analytical, problem-solving, organizational, project management, and communication abilities.
Nice to have
- Cloud platform certification.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
Pay
$140,000-$200,000 annually (OTE; total pay)
Tools
AWS, GCP, Azure, SSO
AI focus
Help enterprise customers achieve business outcomes through AI platform deployment and adoption; complete an AI-focused interview exercise or discussion.
Model-written summary · the original posting is authoritative