Glean
AI Success Manager, West
$140K–$200K
San Francisco, CA +1 · Manager · Full-time · Posted May 15, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 6+ years in enterprise AI or technology transformation roles; listed alternatives include Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strategy Consulting, or Value Consulting.
About the job
Own the customer journey for strategic and enterprise accounts, turning AI opportunities into deployed solutions, adoption, and measurable business results.
What you'll do
- Build customer relationships, identify and prioritize use cases, and create roadmaps with owners, milestones, and success measures.
- Lead deployment readiness and end-to-end deployment, then drive change management, adoption, and expansion.
- Measure value and ROI, review customer outcomes and risks, and share customer needs with Product, R&D, and leadership.
What they ask for
- 6+ years in enterprise AI or technology transformation roles, including one or more of the listed customer success, consulting, or deployment roles.
- Experience advising executives and business leaders at large or complex companies.
- Track record taking customers from an undefined opportunity through use case, deployment, adoption, and measurable results.
- Strong technical ability and consulting and communication skills, including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
Pay
$140,000-$200,000 USD annually (OTE)
Tools
APIs, SDKs
AI focus
Help enterprise customers identify, deploy, and adopt AI-powered ways of working, including use cases, prompting, and agent building; measure outcomes and business value.
Model-written summary · the original posting is authoritative